Return Policy

Effective Date:

1. Overview

At PulseQuest, we are committed to providing exceptional corporate wellness services. This Return Policy outlines the terms and conditions for refunds, cancellations, and service modifications for our wellness programs and services. We understand that business needs can change, and we strive to work with our clients to find mutually beneficial solutions.

2. Service Categories

Our return policy varies depending on the type of service purchased:

2.1 Consultation Services

Initial consultations and wellness assessments:

• Free initial consultations are non-refundable as no payment is required
• Paid detailed assessments can be cancelled up to 48 hours before the scheduled appointment
• Cancellations within 48 hours may incur a 50% cancellation fee
• No-shows are charged the full consultation fee

2.2 Ongoing Wellness Programs

Monthly or annual wellness program subscriptions:

• 30-day satisfaction guarantee for new program enrollments
• Cancellation requires 30 days written notice
• Prorated refunds available for unused portions of annual contracts
• Setup fees are non-refundable after program implementation begins

2.3 Health Screenings

Biometric screenings and health assessments:

• Cancellations must be made at least 72 hours in advance
• Rescheduling is allowed up to 24 hours before the appointment
• Completed screenings are non-refundable
• Weather-related cancellations will be rescheduled at no additional cost

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Services not delivered as specified in the contract
• Cancellation within the satisfaction guarantee period
• Significant changes to your organization that affect program viability
• PulseQuest's inability to provide contracted services
• Mutual agreement between PulseQuest and the client

4. Non-Refundable Items

The following items are generally non-refundable:

• Completed health screenings and assessments
• Custom program development and setup fees
• Training materials and resources already delivered
• Third-party vendor costs incurred on your behalf
• Services rendered more than 30 days prior to cancellation request
• Costs associated with employee participation incentives

5. Cancellation Process

To request a cancellation or refund, please follow these steps:

1. Contact our customer service team in writing via email or postal mail
2. Provide your contract number and detailed reason for cancellation
3. Include any supporting documentation if applicable
4. Allow 5-10 business days for our team to review your request
5. We will respond with our decision and next steps

6. Refund Processing

When a refund is approved:

• Refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• Credit card refunds may take 3-5 additional business days to appear
• Bank transfer refunds may take 5-7 business days
• You will receive confirmation once the refund has been processed

7. Program Modifications

Instead of cancellation, we often can modify your program to better meet your needs:

• Adjusting the number of participants
• Changing service frequency or duration
• Switching between different wellness program components
• Postponing services for up to 6 months
• Transferring services to different company locations

8. Force Majeure

In cases of events beyond our control (natural disasters, pandemics, government regulations, etc.), we will work with clients to:

• Reschedule services when possible
• Provide alternative service delivery methods
• Offer credits for future services
• Provide prorated refunds when services cannot be delivered

9. Dispute Resolution

If you disagree with our refund decision:

1. Request to speak with a senior customer service manager
2. Provide additional documentation supporting your request
3. We will conduct a secondary review within 10 business days
4. If still unsatisfied, you may request mediation through a neutral third party
5. Legal action should be considered only as a last resort

10. Special Circumstances

We understand that unique situations may arise. We will consider refunds on a case-by-case basis for:

• Company mergers or acquisitions
• Significant workforce reductions
• Relocation of business operations
• Changes in health insurance coverage
• Regulatory changes affecting your industry

11. Contact Information

To request a refund or discuss cancellation options, please contact us:

12. Policy Updates

This Return Policy may be updated periodically to reflect changes in our services or business practices. We will notify existing clients of any material changes that affect their current contracts. The most current version will always be available on our website.

This Return Policy was last updated on . By purchasing our services, you acknowledge that you have read, understood, and agree to this Return Policy.